Amendments Chase Process

The amendment log should be worked using the ‘chase date’.

When you try and make contact with a customer create an entry on the correspondence column.

Until automated please use the following chase dates for the customer:

Use text and call (leaving a message) each new entry each day for the first 5 days.

Use appropriate templates for follow up depending on the issue.

Audit

Using the tracker

Outcome

The outcome is only for outcomes, not status, so outcomes will be limited to no change, referred, NTU, Declined, rated etc., (not letter, chasing decisions etc.,)